FAQs
Frequently Asked Questions (FAQs)
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What forms of payment do you accept?
We accept payments from all major credit card providers, including Visa, Mastercard, and American Express. For your convenience, we also offer secure payment options through trusted gateways, ensuring a smooth and safe checkout experience. -
How can I track my order?
Once your order has been shipped, you will receive a confirmation email containing a tracking number. You can track your delivery status through the link provided in the email or by visiting our website’s tracking page. -
Do you ship internationally?
Yes, we proudly offer international shipping to over 200 countries worldwide. Shipping fees and delivery times vary depending on the destination. For more detailed information, please refer to our Shipping Policy. -
What is your return policy?
We offer a straightforward return process within 30 days of receiving your order, provided the item is in its original condition. Please check our Return Policy for specific eligibility criteria and step-by-step instructions on how to return an item. -
How do I contact customer service?
Our customer service team is ready to assist you. You can reach us by emailing service@kelseaballerinigear.com or using the contact form on our website. We’re here to help with any questions or concerns you may have regarding your order or our products. -
Can I cancel or change my order after placing it?
Once your order is placed and processed, it cannot be canceled or modified. However, if you need assistance immediately, please contact our customer service team as soon as possible, and we will do our best to accommodate your request before shipping. -
How long does it take for my order to arrive?
Orders are typically shipped within 1-2 business days. Delivery times vary depending on the shipping method and your location. Standard shipping can take between 9-25 business days. For faster delivery, please contact us about expedited shipping options. If your order has not arrived after the estimated time frame, please contact us for assistance. -
Do you offer promotions or discounts?
Yes, we offer seasonal promotions, discounts, and special offers. To stay up-to-date on the latest deals, subscribe to our newsletter and follow us on social media. Subscribers often receive exclusive offers! -
Is gift wrapping available?
At this time, we do not offer gift wrapping services. However, many of our products come packaged beautifully, making them perfect for gifting right out of the box. -
Can I return a gift?
Yes, gifts can be returned following our standard return policy. However, refunds will be issued to the original purchaser using the original payment method. For gift returns, please ensure the original receipt or proof of purchase is included with the return. -
How can I update my shipping address after placing an order?
If you need to update your shipping address, please contact our customer service team immediately after placing the order. We can assist you with changes if the order has not yet been processed or shipped. -
What should I do if I receive a damaged or defective item?
If your item is damaged or defective, please contact us within 14 days of receipt. Be sure to provide photographic or video evidence of the issue, and we will either offer a replacement or a full refund, depending on your preference. -
What are your shipping fees?
Shipping costs depend on your order total and location. For orders above a certain amount, we offer free shipping. Please refer to our Shipping Policy for more details on shipping costs and delivery times. -
Do you offer a warranty on your products?
We do not offer a separate warranty for our products, but we stand behind the quality of everything we sell. If your product arrives damaged or is found defective upon use, please contact us, and we will resolve the issue promptly. - Do you have a loyalty program?
Currently, we do not have a formal loyalty program. However, we encourage you to subscribe to our newsletter for the latest offers and exclusive promotions.