Terms of service

Terms of Service
Last Updated: 11/22/2024

Welcome to KELSEABALLERINIGEAR. These Terms of Service (“Terms”) govern your access to and use of our website, services, and products. By accessing or using our services, you agree to be bound by these Terms. Please read them carefully.

1. General Information

• Company Details: KELSEABALLERINIGEAR is a registered entity operating under applicable laws and regulations.
• Contact Information: For inquiries, please contact us at service@kelseaballerinigear.com.
• Acceptance of Terms: By using our services, you confirm that you are at least 18 years old or have obtained legal consent from a parent or guardian.

2. Orders and Payments

• Order Confirmation: After placing an order, you will receive a confirmation email summarizing your purchase. If you do not receive a confirmation, please check your spam folder or contact our customer support.
• Payment Methods: We accept secure payments through major credit cards, including Visa, MasterCard, and American Express.
• Order Changes and Cancellations: You may cancel or modify your order within 12 hours of placement by contacting us via email. Once processing or shipping begins, changes or cancellations are no longer possible.

3. Shipping and Delivery

• Processing Times: Orders are typically processed within 1-2 business days. During peak seasons, processing times may vary.
• Delivery Estimates: Shipping times depend on your location and shipping method selected. For detailed timelines, please refer to our Shipping Policy.
• International Shipping: We ship to over 200 countries and cover duties and taxes for international orders. If you are charged any import duties, please send us the bill for reimbursement.

4. Returns and Refunds

• Eligibility for Returns: Returns are accepted within 14 days of delivery for items in their original condition, unused, and with all tags and packaging intact.
• Damaged or Incorrect Items: If you receive a defective or incorrect product, contact us within 14 days with photo or video evidence. We will offer a replacement or refund based on your preference.
• Refund Process: Refunds are issued to the original payment method within 7-15 business days of receiving and inspecting returned items.
• Cancellation Fees: A fee of 6.9% plus $1 applies to canceled orders to cover processing costs.

5. Use of the Website

• Account Responsibility: You are responsible for maintaining the security of your account credentials. Notify us immediately of any unauthorized account activity.
• Prohibited Activities: You agree not to engage in activities such as hacking, uploading malicious code, or violating intellectual property rights.

6. Intellectual Property

All content, including text, images, logos, and designs on our website, is owned by KELSEABALLERINIGEAR and protected under intellectual property laws. You may not reproduce, distribute, or modify this content without our written consent.

7. Limitation of Liability

• KELSEABALLERINIGEAR is not liable for any indirect, incidental, or consequential damages resulting from the use of our services.
• Our maximum liability for any claim related to your purchase is limited to the amount paid for the product or service in question.

8. Dispute Resolution

We are committed to resolving disputes amicably. If you have a concern:

1. Contact us at service@kelseaballerinigear.com with details of your issue.
2. We will respond within 30 days to address your concerns or propose a resolution.

If disputes cannot be resolved through our internal process, they will be governed by the laws of your jurisdiction and handled in a competent court of law.

9. Changes to the Terms

KELSEABALLERINIGEAR reserves the right to update these Terms at any time. Changes will take effect immediately upon posting to this page. Your continued use of our services constitutes acceptance of the revised Terms.

10. Contact Information

If you have any questions or need clarification regarding these Terms, please reach out to us at Email: service@kelseaballerinigear.com

Thank you for choosing KELSEABALLERINIGEAR. We appreciate your business and are dedicated to providing exceptional service.