Refund Policy

Refund Policy

At KELSEABALLERINIGEAR, we value your satisfaction and aim to provide you with the best possible shopping experience. However, we understand that sometimes changes or issues may arise. This Refund Policy outlines the terms and procedures for cancellations, returns, and refunds to ensure clarity and fairness for all parties.

Order Cancellations

You may cancel your order at any time before it has been shipped. If your order has already been processed, cancellations may no longer be possible.

• Cancellation Timeline: If you need to cancel or modify a paid order, please contact us within 12 hours of placing the order.
• Cancellation Fee: A fee of 6.9% plus $1 will apply to cover costs associated with payment processing, warehousing, and platform charges.

Eligibility for Refunds

Damaged or Defective Items

• Notify us within 14 days of receiving your order if an item is damaged or defective.
• Provide photo or video evidence of the issue for verification.
• Options: A replacement or full refund will be offered upon verification.

Incorrect or Incomplete Orders

• If you receive the wrong item or your order is incomplete, contact us within 14 days of delivery.
• We will arrange for the missing items to be shipped or facilitate a return and replacement of incorrect items.

Dissatisfaction with Product

• If you are not satisfied with your purchase for reasons other than damage, defect, or incorrect delivery, please contact us within 14 days of receipt.
• Refunds for dissatisfaction are handled on a case-by-case basis and may require additional information about your concerns.

Return Process

Authorization

• Contact our customer support team to obtain a return authorization before sending any items back.
• Unauthorized returns may not be accepted or processed.

Return Shipping

• Customers are responsible for return shipping costs unless the return is due to damage, defect, or an incorrect order.
• Use a trackable shipping method and consider purchasing shipping insurance, as we are not liable for lost or damaged returns.

Condition of Returned Items

• Returned items must be in original condition, unworn, undamaged, and include all original tags and packaging.
• Refunds may be denied for items that fail to meet these criteria.

Refund Processing

Refund Method

• Refunds will be processed to the original payment method unless otherwise arranged.
• Allow 7-15 business days for the refund to appear in your account. Processing times may vary by financial institution.

Partial Refunds

• Partial refunds may be issued for eligible items if only part of the order qualifies for a refund.

Non-Refundable Items

• Certain items, such as earrings (for hygiene reasons) and custom-made products, are non-refundable. This will be clearly indicated on the product page at the time of purchase.

Contact Us

If you have questions about this policy or wish to request a return or refund, please contact us at service@kelseaballerinigear.com.

We are here to assist you and strive to resolve any issues promptly and to your satisfaction.